FAQ
Questions, answered.
What personal injury firms and medical providers ask about Pipilot: how it works, the provider network, plans and billing.
About Pipilot
What is Pipilot?
Pipilot connects personal injury law firms with the doctors who treat their clients on a lien. Firms ask Pip, our AI assistant, for the right specialist near a client, compare them on a map and request the appointment. Providers receive those requests, confirm a time and manage the visit in the same place.
Where does Pipilot work?
The network has more than 1,000 verified providers across California, Arizona and Nevada. Pip searches nearby cities automatically when the closest one has no match.
What does treating on a lien mean?
The provider treats the injured client now and is paid from the settlement or judgment, instead of up front. Every provider listed on Pipilot works with personal injury cases on that basis.
How do you know the providers are real?
Each listing's address is located with the US Census geocoder and OpenStreetMap, and practices we could not confirm are flagged rather than shown as verified. Providers then keep their own hours, specialties and team up to date.
Is there a free trial?
Law firms get a 7-day free trial on the Solo plan with 50 credits. When the trial ends, Solo is $99 a month with 1,000 credits a month. Providers can join on the Free plan at no cost and receive up to 3 appointment requests a month.
For law firms
What are credits used for?
Pip's AI answers and the provider map use credits. Solo includes 1,000 credits a month and Firm 3,000; they are shared by everyone in the firm and refresh every billing period. Firm and Enterprise can buy extra credits whenever they need them.
How many people can use one account?
Solo includes 1 seat, for one attorney. Firm includes 10, and you can add more for $20 a month each and give every member a role with its own permissions.
What happens after I request an appointment?
The provider is notified, confirms a time and the appointment appears on both calendars with its status. You can follow every visit from requested to scheduled, completed and billed, case by case.
Can I keep cases and patients in Pipilot?
Yes. Each client has a patient record and a case with the date of loss and accident type, and every appointment is linked to its case.
For providers
How do law firms find me?
Your practice appears in Pipilot's provider results, on the attorneys' map and in Pip's answers when it matches the specialty and location they ask for. On the Group plan your practice appears first in area results.
What does the Free plan include?
A listing in provider results and on the map, 1 seat and up to 3 appointment requests a month. Requests beyond that still arrive, and you can see them by upgrading or when the next month begins.
Can I take more appointments when I'm busy?
Practice includes 60 appointments a month and Group 300. Group and Enterprise can also buy extra appointments at any time.
Do I control my hours and specialties?
Yes. You set your working hours, specialties and team members yourself, and Pip only suggests your practice when it matches what the firm needs.
Plans and billing
Can I change or cancel my plan?
Yes, from Settings at any time. An upgrade starts right away and you pay only the difference for the rest of the period; a downgrade or cancellation takes effect on your next billing date.
How do extra seats work?
Each plan includes some seats: 1 on Solo, Free and Practice, 10 on Firm and 5 on Group. Extra seats cost $20 a month each on Firm and Group (Solo and Practice stay at one seat) and are added to your next invoice.
How do I pay?
By card, through Stripe. Receipts and invoices are in Settings, under Billing history.
What is Enterprise?
Custom credits or appointment volume, unlimited seats, a dedicated account manager and custom invoicing for large firms and provider networks. Call 888.201.0984 or email contact@pipilot.ai to set it up.
Let's start
Still have a question?
Call 888.201.0984 or email contact@pipilot.ai. We're glad to walk you through it.



